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Missing items

NaomiCafferty
Visitor

‎29-08-2023 02:03 PM

I have just received my delivery of my phone. I was told the sim card would be delivered with this, there is no sim card in this delivery.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎29-08-2023 02:41 PM

Hi @NaomiCafferty 

Have you checked the box.

Did you order a new sim.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

‎29-08-2023 03:13 PM

@NaomiCafferty , are you a new customer? If you have a SIM card from EE before, have you tried it in your new phone? You do not need a new SIM card unless there is a problem with your original SIM card or you have moved from another network.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.