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No order confirmation

Vladch
Visitor

Hello,
I have bought a new EE package (£15 monthly) on the 29th August with a Pay as you go Sim card, and unfortunately I haven’t received any email confirmation/order number, or if I did, it went in Junk and the emails get deleted there periodically. So I don’t have my order number.
I am currently a Vodafone customer, looking to switch to EE, and I introduced on the form my PAC number, along with my current phone number for porting. I haven’t received any sim yet, and was wondering if you could please track my order and let me know what status is it in. Looking forward to hearing from you.

 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @Vladch 

Welcome to the community.

Pay as you go SIM cards are sent through the postal service and aren't trackable. They usually arrive within 4 working days, so hopefully it's there soon.

Chris

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1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Vladch 

Welcome to the community.

Pay as you go SIM cards are sent through the postal service and aren't trackable. They usually arrive within 4 working days, so hopefully it's there soon.

Chris