Sim delivery

AmitTej · ‎03-09-2023

Hey,

ordered a new sim only plan this week on Wednesday and was told will be receiving the sim card by 1st of September, it’s 3rd of September and i still have not received it.
can you please let mw know how long?

Schockwave · ‎03-09-2023

Hello @AmitTej ,

Welcome to the community,

Sim cards are sent out via second class post, and as there is no postal delivery on Sunday, I would suggest waiting to see if it arrives tomorrow Monday, as the previous weekend was bank holiday, so there could also be a delay with the post.

Are you a new customer or did you upgrade to a new plan? If the latter is the case, your original SIM card should still work and you would not need a new SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎03-09-2023

Hello @AmitTej ,

Welcome to the community,

Sim cards are sent out via second class post, and as there is no postal delivery on Sunday, I would suggest waiting to see if it arrives tomorrow Monday, as the previous weekend was bank holiday, so there could also be a delay with the post.

Are you a new customer or did you upgrade to a new plan? If the latter is the case, your original SIM card should still work and you would not need a new SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.