Not able to track my order

Emma1399 · ‎12-09-2023

Hi, I ordered over the phone yesterday and was told that my phone would be delivered today, I did explain that it would need to be delivered today as I go away on holiday, if not it would have to be when I am home. But I haven't received any confirmation or tracking details.

Northerner · ‎12-09-2023

Hi @Emma1399

If you cannot use EE order tracking then you'll need to speak to EE CS on 150.

DPD will text you whe your delivery is due.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎12-09-2023

Hi @Emma1399

If you cannot use EE order tracking then you'll need to speak to EE CS on 150.

DPD will text you whe your delivery is due.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.