Samsung s23

Bethdouglass90 · ‎10-09-2023

I upgraded my phone beginning of August for the Samsung Galaxy S23
256GB Phantom Black. Still haven't had the phone or any updates. When am I going to get the phone??

Northerner · ‎10-09-2023

Hi @Bethdouglass90

Have you checked EE order tracking:

https://ee.co.uk/help/orders/track-mobile-order

You may need to speak to EE CS on 150 about your order.

When ready for delivery DPD will text you.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Bethdouglass90 · ‎10-09-2023

Yeah I've checked the order tracker and it doesn't come up. Spoke to them beginning of the month but not much help they just said it wasn't in stock but thats it and no one updates me

Sent from Outlook for Android<>

James_B · ‎11-09-2023

Hi @Bethdouglass90,

Welcome to the EE Community. 🙂

The current stock forecast for that model is dispatch within seven days.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

Hope this helps.

James

Bethdouglass90 · ‎11-09-2023

Thanks. Its been over nearly 2 months so it's well over the 7 working days 😕

Sent from Outlook for Android<>

James_B · ‎11-09-2023

Hi @Bethdouglass90,

If you've been waiting that long, there may be an issue with your order.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James