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Pre-Ordered New iPhone - Email Requesting callback - Can't track order?

DANIELRAMM
Investigator
Investigator

‎15-09-2023 04:58 PM

Anyone else seeing this when trying to track their order?

Trying the phone number but stuck on hold.

2 REPLIES 2
rjporter_123
Established Contributor
Established Contributor

‎15-09-2023 05:01 PM

I was on hold for ages after ordering online. Very nice lady called back and redid the order. It’s been a pain this year. Apparently 14 day wait so no launch day new iPhone for me. But all sorted now

Gareth43
Problem solver
Problem solver

‎15-09-2023 05:01 PM - edited ‎15-09-2023 05:02 PM

hey there you can’t track anything untill a device as been allocated to you. Chances are you won’t be allocated a device untill they ready to send out. But if you download the dpd  app and  use same email and phone number you used for the order once dpd have you’re phone you’ll be able to track using the dpd app as there tracking seems to work a lot better than EE tracking

G Alston
iPhone 16 Pro Max