Question about my order

[Youcefbe]

I have subscribed with you, but so far I have not been told anything about my order. My order number is ************.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Leanne_T]

Hi @Youcefbe 

Thanks for coming to the community. 

When did you place the order? 

Which model phone did you order? 

Leanne 🙂

[Youcefbe]

The phone is iPhone 15 pro max 

[Leanne_T]

Thanks @Youcefbe 

When did you place the order and was this online, over the phone or in store? 

Leanne 🙂

[Youcefbe]

I submitted my application online last Saturday

[Leanne_T]

Thanks @Youcefbe 

Did you receive a confirmation email when you placed the order?

Leanne.

[Youcefbe]

Yes 

And this number my order XKO********

[mod edit: please don't post personal details on the forum]

[Leanne_T]

Thanks @Youcefbe 

If you would like to check the order has been processed please call us on 150 and the team will be happy to help. 

Leanne 🙂