Pre order

[Naim2023]

Hi, I have placed and order but have had no confirmation. Can I get some assistance or an update on what is going on? 

[Leanne_T]

Hi @Naim2023 

Thanks for coming to the community. 

When did you place the order? 

Which model phone did you order? 

Leanne 🙂

[Naim2023]

Hi, it was placed today morning, still until now no confirmation. 

[Naim2023]

iPhone 15 pro max. 

[Leanne_T]

Thanks @Naim2023 

Have you checked your junk/spam folder for the order confirmation? 

Leanne. 

[Naim2023]

Yes I just doubled checked now I have not received no confirmation from EE, from the order I placed this morning. 

[Leanne_T · Accepted solution]

Thanks for checking @Naim2023 

Was this an upgrade or new contract? 

Leanne.

[Naim2023]

A new contract. 

[Leanne_T]

Thanks @Naim2023 

If you call us on 0800 956 6000 and select new/joining customer and the team can check the order has been processed for you. 

Leanne.