Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Issues making phone calls in USA

I am currently having issues making calls from the USA back to the UK, i have roam further smart benifit and connection is fine i can use my data and roam as normal, but when i come to make calls back.to the UK it either does not connect/ring or it d...

Calls from numbers who say you’ve just phoned them but hadn’t

Has anybody had calls from people who say they’ve just had a missed call from your number but you haven’t phoned them and your record shows you haven’t? I’ve had two different numbers call me today. I know it’s not a lot but I’m pre-empting in case ...

Resolved! Information re number of minutes remaining in “Worldwide Roaming” add on

I am on holiday in barbados, where worldwide roaming add on not working (?an issue with local network), but I would like to check how many minutes remaining this month & can’t find it in “My EE”can anybody help please

iMessages

I’ve have just got my new phone and completed the set up but I cannot send or receive iMessages anymore. iMessage is turned on in my settings so I am not sure what else to try. Any ideas?

Can't access my account settings... keeps taking me to 'Thinking of Leaving EE'

In the USA, una to access another network. So I want to check my account settings to ensure they allow access to a local network. Logged in to myEE but the website only ever takes me on a death-loop to the 'Thinking of Leaving EE' page.... Help !!!

Problem sending texts to O2 user

Resolved! Travel to USA

We are travelling to USA and Hawaii later in the year for a once in a lifetime holiday.Currently have 2 monthly paid sim only contracts with very low calls and data allowances as we don't use them much at home. Of mature years and not tech savvy we w...

Re: Can't make calls or text from abroad

Has anybody got the answer to this problem? I'm working deep in Uganda and having the same issue and can't even get in touch with anyone on the app except through the phone.....can't post the SIM to the UK as there's no postal service!

Cannot unblock roaming in app - can’t call as no service

I have seen some other posts with this problem, I get an error every time I try to unblock worldwide roaming in the ee app or website - it seems like I need to call to fix this but cannot as roaming is blocked… so can only use this forum as a way to ...

Staying with friend in Italy who has no internet

Hi, I am going to stay with a friend in Italy for a week who does not have internet, I have a UK mobile phone. What can I do so that I can use my laptop for work (calls/access not video or downloading films or playing games), while I stay with her?