Mobile Services

Distorted phone calls

Hi, I have an iPhone 12 and my partner has an iPhone 13 pro max both on ee. When we call each other, the calls connect fine, but then speech is distorted and finally goes silent. Doesn't happen with other calls, just his. Any suggestions folks?

Roaming Blocked in the USA

I pay each month for roaming. It activates automatically when I land in a new country. I am in the USA and never received a notification that I usually do about roaming services. I see in my account that Roaming is now blocked. I can't make calls to ...

Sms messages

I can send text messages but am not receiving them what's going on

Trying to use mobile abroad

My sons phone is connected to my bill, he’s in Spain I had parental setting off for roaming, I’ve now switch it on, but he says he still can’t use his phone abroad can you help please

Can't call in the USA

I pay for a ROAMING plan each month, but phine isnot allowing me to call here in the USA. Help! I cannot hook into my local network.

Resolved! Turkey

I have a pay monthly unlimited data on my phone, also a mini WiFi router with 40g per month. Can I not use either in Turkey? I guess I can use local Internet to use WhatsApp and messenger but I was hoping to take my router.

have 5g sim only plans suddenly become more expensive?

I vaguely remember looking at 5G sim only plans a little while back and they seemed pretty decent value. I think I was looking at unlimited data, and it came with a couple of smart benefits (the only one Im particularly bothered about is the roaming ...

SIM only. Can't connect to TFL Underground

I have a SIM only rolling monthly account. I can't seem to connect to WIFI. on the Underground. I used to when I had an ordinary mobile contract. Is wifi not available to SIM only accounts?

Resolved! Cost of calls/texts from Greece to UK

Hi,my wife will be shortly going to Greece and I am finding it quite difficult to see what the costs are for her to ring/text me in UK. She has a SIM only monthly contract which has been out of contract now for two or thee years. But it is not at all...

Spend cap

I am abroad at the moment and cannot make calls, I think it is due to spend cap, but I can't work out how to increase my spend cap. I tried texting 150 but it didnt work

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