You-ve-dialled-an-incorrect-number message when calling EE to EE

[GrayH]

Hi

My partner has Galaxy S21+, and I use an iPhone. We are both on EE, when I try to ring her I get the message “You have dialled an incorrect number”. I can text her fine.

To try to resolve this we have reset her network settings, and manually chosen the network. 

She has 2 SIM cards in the phone

Has anyone else come across this issue, and is there a solution?

Many thanks

Graham

[Katie_B]

Hello @GrayH. 

Thanks for coming to the community. 

Is your partner able to call you OK?

If yes, what number shows? is it the number you are calling?

Katie 🙂

[GrayH]

Hi, thanks for replying.

Yes, my partner can ring me, and her details show up on my phone, as her saved contact details

Thanks

[Katie_B]

Thanks for letting me know @GrayH. 

How long has this been occurring?

Does it happen in all locations?

Katie 🙂

[bristolian]

Are you making these calls from your contacts list, call log or manually?

Are any other numbers affected, or is it specific to these?

[GrayH]

I have tried both ways, and also from my call log. I am not aware of it happening with other numbers. 

in addition, my son can’t ring her, nor can my work phone. All on EE

thanks

[GrayH]

Yes it happens in all locations, and has been a problem for at least a week. 

thanks

[GrayH]

Hi @Katie_B 

Are you able to offer any potential solutions please?

Many thanks

Graham

[GrayH]

We have now tried the SIM card in a different phone, and the issue is the same. So it seems unlikely the problem is down to the handset

Thanks

Graham

[Leanne_T]

Hi @GrayH

Thanks for trying this. 

Please give us a call on 150 and our Tech Gurus will get this looked into further for you. 

Let us know how you get on. 

Leanne.