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Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! UK IP Address While Roaming

I'm current roaming but my IP address shows as a UK IP address owned by EE when I check it on various IP-checking websites. This is a bit of a pain when accessing local websites that assume location by IP address, but it also seems to be causing the ...

Resolved! Call Records

I need to retrieve proof of a call made to a company in October 2020, my call records don't go back this far as I believe I've changed devices and operating systems since then (Android to Apple). Is there any way I can retrieve this call record or am...

jamdob by • Investigator
  • 6513 Views
  • 2 replies
  • 1 Helpful

Using phone in Florida, usa

Both me and my sister have roaming activated and have purchased roam abroad pass but we can't use our phones. It appears network operator auto selection chooses at&t but then says connected but no calls. If we select T-Mobile as the operator then roa...

Jacboo by • Established Contributor
  • 2693 Views
  • 6 replies
  • 0 Helpful

Resolved! OTP not coming through after switching to EE

I recently switched to EE, transferred my number from another network (Three). Since then, Natwest and crypto.com apps (both banking in this case) - are not able to deliver OTPs to my phone. I contacted 150 and got put through to "level 2 advanced te...

gleonov by • Investigator
  • 3848 Views
  • 21 replies
  • 3 Helpful

Can’t receive OTP texts while abroad

I can receive all types of texts but not OTPs while abroad - it’s highly frustrating as I can’t access bank accounts, work security to work!, use amazon prime or Netflix on a personal side. I’ve contacted the tech team and waiting for a reply but som...

Gwenhr by • Explorer
  • 4642 Views
  • 3 replies
  • 0 Helpful

Urgent!! No data roaming in Singapore

I am a monthly rolling customer. I Just arrived Singapore, I can make text message, but no phone call and no Data service. on the mobile phone, I have turned the Roaming Data on. How to do to active the data service? I have switched off and on again....

Stopping text / SMS notifications, even from EE

I look after the mum's EE account on her behalf and the frequent texts from EE are a problem, she gets concerned and doesn't understand them (she is 85).  Is there any way to stop these texts, or switch communication preference to email (so I can dea...

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