Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Getting calls and text reminders not for myslef

Since my partner had his contract through myself he obviously had a new number and phone, but the 3 years in having it he is still receiving texts and calls for other people including hospital appointments, eye appointments, smear tests all for diffe...

Internacional Call tests

Since I was in Portugal all the texts I received in Uk comes as international call.Already call technical support they have no clue why this is happening

Faulty voicemail notification

I have recently put my sim in my new Samsung a52s, and I have a voicemail notification, even though I have no voicemail. I have tried calling from another number, but there is no option to leave a voicemail. I have also gone in to my voicemail settin...

Resolved! FREE PAYG Call Abroad add-on

How can I check that I have the FREE PAYG Calling Abroad add-on activated? This was activated for me by Customer Services in January but I seem to be getting charged at excessively high rates now. Secon Question: How do I activate the FREE PAYG Call ...

Adding a monthly adds on for roaming

Hi, I am trying to buy the adds on that would enable me to receive calls while abroad. I bought £10/ month adds on before , but I couldn't find this option now. I am on monthly payment plan. Thank you

Roaming

How do I activate roaming if I’m already abroad?

Landed in the USA. No network to call. How can I contact EE to activate roaming?

HI, As per the title. Landed in the USA. No network to call. How can I contact EE to activate roaming? Its an iPhone 8 or SE and in the menu, "Settings"/"Mobile Data"/Mobile Data is On.Mobile Data Options: Roaming is On.Voice and Data are set to 4GNe...

Using phone from Spain

Hi, I'm currently unable to use 4G or my phone in Spain. Initially I could use 4G but not make calls. I deactivated then activated roaming on myEE to see if that would work but all I have achieved is cut myself off completely. I didn't send a message...

Text storage problem

Hello, hope someone can help me. I have a Doro 5030 mobile & despite deleting virtually every sent/received message I still have storage problems.Can anyone help please?

Cannot send an International Text to Hungary

Hi, I have a Samsung S20 Ultra. I have received a text from Hungary, but I cannot reply to it, it says 'Could Not Send'. I have a good mobile signal. I am on Pay Monthly, and have tried a hard reboot on the phone, to no avail. Does anyone have any su...