I’ve just signed up for a new phone/contract. I’ve been with EE for years and simply updated my phone (google pixel 6a) and am on a new monthly contract (£30). I’m Irish, but London based. Both my parents are very ill and it’s important that I call home daily. Neither my parents can use mobiles (they’re very elderly, and dad has dementia - so it’s a lost cause, though i have bought them phones and tried many times…). So, I’m reliant on calling their landlines. However, today with my new phone, I tried to call my mother and there’s a recording that says this call is barred from my phone!? Previously, it cost me an extra .50p-£1 to make these calls from London to Ireland (and I have to call my Dad’s carehome a lot). When I signed the contract I asked about roaming charges, but I was thinking simply about when I’m in Ireland. The sales rep simply said I should buy a £10 roamer before going to Ireland and that would cover me for the trip. I never imagined I wouldn’t be able to call Ireland from the UK. Is there a bar on actually calling anywhere outside of the UK? If this is the case, I’d rather go back to my old phone and old contract - as contact with my parents is crucial. Can someone help please?
