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I can't pay my phone bill

jamiegourlay
Visitor

‎06-08-2022 12:01 AM

Hi,

 

I'm in the US at the moment. I received a message from EE saying I'm at my credit max and that I need to pay my phone bill.

 

I've just created an EE account in order to do so. When I go to pay it asks for the last 4 digits of my bank card. This is an old card. I don't know these 4 digits and am trying to add a new card to pay off my bill so I can use my phone.

 

I am unable to call 611, 150, 360, or any of the other numbers EE has provided. I don't know if this is because I'm in the US or because I've gone over my limit.

 

Any help would be much appreciated!


Thanks!

Jamie

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎06-08-2022 12:08 AM

@jamiegourlay : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP