EE are apparently always making updates to improve it, yet it never improves, it just gets worse. You replaced an app that worked perfectly with one that either doesn't work, as it doesn't allow you to log in, or if it actually does allow you in then it's sooo slow that it's embarrassing (slower than when I had dial up 20+ years ago) doesn't do what is requested of it and crashes instead. It truly is the very worst and most unreliable app I've ever tried to use and in all honesty I expect better from a communications company, the irony is beyond laughable, it really isn't funny any more. I have been with EE for decades, from T- Mobile days, I have 6 lines on my account, 4 phones and two smart watches, yet feel that if you do not sort this ongoing, what feels like a forever problem then I will have to leave. I have another line with 02 that was bundled with my Virgin Services, I only had it initially because it worked out to be cheaper overall to have it than not to have it. I have been so impressed with it, that although I have since left Virgin Media I still chose to keep this line due the free data roaming benefit, something that you at EE have now decided to charge additionally for, and I also for the other benefits that being an 02 customer provides. If EE doesn't sort this out soon your customers are and be leaving in droves, so I cannot understand why you continually ignore how useless and pointless this app is, whilst feeding your customers the same line about it being improved, whilst the only change is it's getting worse. EE you really do need to listen, it's beyond a joke now!!!!! And yes, I am using the latest version, I have uninstalled and reinstalled and yes, I have cleaned the cache and data but it does nothing as the problem is with YOUR APP!!!!!!
