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Website and App are both horrible

Asinclair111
Visitor

Trying to navigate this rubbish website and/or app is driving me insane, if I try to view anything on the app it automatically takes me to the website and asks me to sign in again, then it puts me to the homepage and NOT what I was looking for?

I am also quite confused as to how I have a separate account for my mobile and my broadband and yet only have one email address.....and no matter where I log in, I can never view both at the same time? 

Horrible company and people on the phone and in store are equally as useless as the website/app.

I shouldn't have to jump through hoops to find out something as simple as the date when my broadband contract ends and I can stop using this horrible company.

1 REPLY 1
Rach_H
EE Community Support Team

Hi @Asinclair111,

Welcome to the Community!

We know how important it is for you to know what is happening with your mobile and broadband accounts, so I'm sorry to hear you're having trouble accessing information on these, and getting these linked. If you get back in touch with our team they should be able to link the accounts so you can switch between these when you get logged in. They cn also advise of the dates of your existing plan.

Rach