EE website and app is unusable slow, total rubbish

[RiaWoody]

EE are apparently always making updates to improve it, yet it never improves, it just gets worse. You replaced an app that worked perfectly with one that either doesn't work, as it doesn't allow you to log in, or if it actually does allow you in then it's sooo slow that it's embarrassing (slower than when I had dial up 20+ years ago) doesn't do what is requested of it and crashes instead. It truly is the very worst and most unreliable app I've ever tried to use and in all honesty I expect better from a communications company, the irony is beyond laughable, it really isn't funny any more. I have been with EE for decades, from T- Mobile days, I have 6 lines on my account, 4 phones and two smart watches, yet feel that if you do not sort this ongoing, what feels like a forever problem then I will have to leave. I have another line with 02 that was bundled with my Virgin Services, I only had it initially because it worked out to be cheaper overall to have it than not to have it. I have been so impressed with it, that although I have since left Virgin Media I still chose to keep this line due the free data roaming benefit, something that you at EE have now decided to charge additionally for, and I also for the other benefits that being an 02 customer provides. If EE doesn't sort this out soon your customers are and be leaving in droves, so I cannot understand why you continually ignore how useless and pointless this app is, whilst feeding your customers the same line about it being improved, whilst the only change is it's getting worse. EE you really do need to listen, it's beyond a joke now!!!!! And yes, I am using the latest version, I have uninstalled and reinstalled and yes, I have cleaned the cache and data but it does nothing as the problem is with YOUR APP!!!!!!

[JamesEmbrey]

OK, call me cynical but on both app and web this evening I look to see how possible it is to give EE more money so I can upgrade my broadband service and I get some daft cheery message telling me to "try later" as the technical problem's EE's not mine. (what does that even mean? I'm not 12). This keeps happening on and off.  It been like this for years.  So I go on my merry way to the EE website.  I look at the glitzy Full Fibre webpage.  I like what I see. I go to check on availability.  I try to type in my postcode and even before I've finished the first letter, I immediately get another inexplicable error and a message telling me to call an 0800 number.  In my jaded cynical view of the world, this is because they want me to talk to a salesperson.  Rather than trust me to decide either way,  EE is deliberately forcing me to talk to someone so they can no doubt hard sell me something I probably don't need.  I mean what is this all about?  My banking app works. My HMRC login works. My Dropbox works. My Tesco Club Card app works. My parking app (one of thousands I seem to have to have) even works. But never EE.  Never.  Never.  Never.  For years it's been the same old story.  And all this from a now rather boastful communications company.  I can't wait to escape this madness.

[Chris_B]

@JamesEmbrey  That’s because the app doesn’t allow legacy broadband customers to upgrade to new EE broadband it’s not yet available to legacy customers so you get that error message.   

[JamesEmbrey]

Dear Chris

Thanks for letting me know.

As a long-standing customer who’s been with EE since the beginning, it's disheartening to see how little value is placed on loyalty these days. The term "legacy customers" feels like a dismissal of the very people who’ve helped build the company’s success. It’s clear that our continued support over the years counts for nothing now. Once my contract ends, I’ll be moving on. I doubt EE will even notice, but it’s time to find a provider that values its customers properly. If such a thing exists. 

Best regards

James 

[MikeBennett]

Worst website and app nothing loads of works terrible 

[WaterWheel]

I’m really thankful that I found this thread. Both the app and website (on mobile and desktop) are so painfully slow that it is unusable.

I don’t understand the idea behind such a poor functioning platform for one of the biggest network providers in the UK.

[sgl2]

I have two lines with EE and am looking for upgrades... now I'm leaving them because of their **bleep**ty website, I can't even load what are available offers.

[Rach_H]

Hi @sgl2,

We don't want you to have any trouble with seeing your upgrade offers, so I'm sorry to hear this is happening.

If you give our team a call, then they will be able to take a look into the options available, and find an upgrade that works for you 🙂

Rach

[cybersecexpert]

Exactly same problem here, not able to see upgrades, new phones etc.

Most of stuff on website doesnt work...

Just downloaded app to check if something changed, nothing still not working, kicks me out right after login, spam, and scam, deleted it again.

Phonecall is not a solution, as your team usually don't know what they talking about, everytime i ask for simple technical data, they don't know it... they just trying to shove the newest, most useless stuff up my bottom. Give me free laptop (that aint laptop, its a chromebook, useless toy for kids), or something else that in long term is not free, and is useless. I want to be able to view available upgrades (phones, i have no limit plan, so nothing to upgrade here), check specs, reviews, and decide myself, without pressure what i want next, like i can do with most of other providers.

January my plan ends, and i cant even see what i can upgrade to.

[Annoyed1000]

I am having a problem, everything I click on no matter the device or browser takes me to the "what are you looking for" page which is useless. They want me to upgrade and yet I can't without physically going into store which is almost impossible on shift work. Please tell me there is a solution to this problem?

[Annoyed1000]

I am having a problem, everything I click on no matter the device or browser takes me to the "what are you looking for" page which is useless. They want me to upgrade and yet I can't without physically going into store which is almost impossible on shift work.