Apple Music benefit not linking

[Mags51]

Hi. Upgraded phone with Apple one+ including free Apple Music. Not received text yet from Apple Music (been 2 days). Set up in EE app and lost all my family sharing accounts. Had to replay Apple Music. Can’t access benefit as Apple says EE haven’t given me the benefit 🙈 Any advice?

[Katie_B]

Good morning @Mags51. 

Thanks for upgrading with us. 

I would recommend giving us a call. 

You should receive a text with a link to activate your Apple One. 

Did you pay for your Apple Music directly with Apple or through EE?

Katie

[Mags51]

I pay directly. I’ve activated the benefit through my EE account but that
set up an additional Apple Music single account . When I purchased the
phone I was told the EE benefit could be used for my family music plan.

[Katie_B]

Hi @Mags51. 

Apple One Inclusive Extra through EE is an individual subscription. 

Family plans for Apple Music will not be covered through this.

Katie