Hi. Upgraded phone with Apple one+ including free Apple Music. Not received text yet from Apple Music (been 2 days). Set up in EE app and lost all my family sharing accounts. Had to replay Apple Music. Can’t access benefit as Apple says EE haven’t given me the benefit 🙈 Any advice?
I pay directly. I’ve activated the benefit through my EE account but that set up an additional Apple Music single account . When I purchased the phone I was told the EE benefit could be used for my family music plan.
then I’ve been missold . I did check that the discount applied to family music and was told yes as this has now been changed. Feel very cross as whole point of swap I g phone and plan was to reduce costs. I will be lodging a complaint.
Tried ringing but it’s automated and sends you a link to the same online help I’ve already used. Got bill through now and that’s £20 a month higher than I was quoted in EE shop. Fuming, Only popped in to EE to see how I can reduce monthly costs and now I’m paying more and lost family Apple Music. Really unhappy.
