You-ve-dialled-an-incorrect-number message when calling EE to EE

[GrayH]

Hi

My partner has Galaxy S21+, and I use an iPhone. We are both on EE, when I try to ring her I get the message “You have dialled an incorrect number”. I can text her fine.

To try to resolve this we have reset her network settings, and manually chosen the network. 

She has 2 SIM cards in the phone

Has anyone else come across this issue, and is there a solution?

Many thanks

Graham

[GrayH]

@Leanne_T we rang the tech gurus last week, and I am afraid they were not great..

[Leanne_T]

I am sorry to hear this @GrayH

Please try us again and advise the steps you have taken to let them know the problem follows the SIM card. 

Leanne 🙂

[GrayH]

Issue now resolved after a chat with a very friendly tech guy.

Thanks

[Leanne_T]

Thanks for letting me know @GrayH

Glad this is now sorted for you. 

Leanne.

[Ianfrankel]

Hi, how did they resolve the issue please?

[James_B]

Hi @Ianfrankel,

Welcome to the EE Community. 🙂

The original poster's issue was resolved by our Technical Support Team.

Are you experiencing the same issue?

James

[GrayH]

Hi, I rang Quo and they sorted it during the call

thanks