Mobile Services

Calls won’t go through to someone on EE, but do with other networks?

Hi, since Monday I have not been able to get through to someone via calling who is also on EE. When I attempt to call, it doesn’t not ring at all but immediately goes to voicemail and the automated voice tells me ‘this service is under maintenance’ t...

France - Roam Abroad Pass info

Hiwere travelling to France in a few weeks.I have unlimited data, will adding the roam abroad pass keep it unlimited while in France or is there a fair usage policy for abroad?just don’t know whether to get it for me, husband and son or just one me a...

Ive got data and minutes but cant use either

Today i bought a SIM.  15GBP for 15 GB data, plus unlimited text and minutes. i cant make calls... get a message i have no credit. I can receive calls but it's unclear whether it is free. I cant use data.... get a message I have to use WiFi. Why cant...

Call forwarding

Hi. If I set up call forwarding as I am going somewhere with no WiFi and no signal but it does have a landline. Does the forwarding just come from my call allowance? I will be in UK. Hoping I can st it up but not have any extra charges to my account 

Re: Calls are not being connected to this number

Relocating to France

I am moving to France to live and need to keep my mobiles with EE as my contract does not expire for 18 months. I do not want to keep paying roaming charges, what can be done ?   

Phone pings constantly when no messages

My phone pings every few minutes when there are no messages. I have taken it to the EE Shop twice but they have not cured it. If something isn't done soon I will throw it on the floor and jump on it

Republic of Ireland

Hi, what ‘add on’ do I need to be able to text and call in Dublin. I’m a bit confused about the Ireland add on as it just states minutes and not texts/messages. Thanks in advance. Sally.