Mobile Services

Resolved! ROAMING PASS NOT WORKING IN THE USA

On arrival to the US roaming did not work. It was set up a number of months ago and worked fine when I was here in May. Up to this point EE have been great, but with this issue its been a bad experience. I have five bars but they are grayed out meani...

Are 5GEE mobile broadband customers eligible for London Underground EE WiFi?

Hi all. I have a 5GEE router at home, and as this uses a sim, I have an EE mobile number. Am I eligible for EE WiFi-Auto on the underground? From what I have read online it seems I need to have an EE sim in my phone, but I have also seen some people...

Receive but not send texts

Hello. I am in Mexico at the moment with a UK EE PAYG Sim which I have used for many years all over the world, mainly just for texts when abroad to family members who haven’t got WhatsApp for example. Phone calls would obviously be expensive. But sin...

Phone is unable to make outgoing calls. Cannot upgrade until October. Help?

I cannot make any outgoing calls even to EE. There's an issue my phone has "connecting to wireless network". However it's always fine when I use data. The problem is with the phone but EE won't let me upgrade my phone until October after a full year ...

Going to Egypt

Hi,I'm going to Egypt in August, what's the cheapest way to be able to use WiFi as they only have free WiFi in reception?Thanks

Resolved! Need to make a call to Ireland

I need to make a banking call to Ireland from the UK. I don't need an international add on (I see an option for £10 per month) as I normally use my data to keep in touch with people at home. However I have just one call to make to a bank I am with in...

Re: Roam Abroad Pass in USA

Please help a dinosaur! I am already in the USA visiting my new grandson. I did not realise I wouldn't be able to receive texts and I need them for authentication codes. I think I need to add 'roam further' to my very basic monthly pay account? How d...

ROAM EU

I’ve increased my spend cap but I can’t find a way to activate my roaming. I’m currently in Spain but I can’t use my data or make calls I think, so wha do I do now?

Resolved! Can keep my UK rintone ,while abroad

2$ roam abroad

What if I have the 2$ roaming add on and I need to roam abroad for less than a minute to just load one webpage for example, does it still cost 2 whole pounds? This happened to me today while I was abroad in Austria, I just loaded one quick thing then...

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