cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I have the roaming data smart benefit - which countries are included?

NatN123
Explorer

I am heading to Cape Verde soon and wanted to know if i can use my smart benefit roaming pass in Cape Verde? There is no set list i can find online to find this out! 

 

Many thanks 🙂

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@NatN123 : A definitive list of countries can be found in What is the Roam Abroad Pass? :

 

The pass allows you to use your standard minutes, text and data plan allowances while abroad in the five countries listed below, as well as 47 European destinations, just as you would in the UK. 

  1. USA
  2. Canada
  3. Mexico
  4. Australia
  5. New Zealand

 

The Roam Abroad pass will cover all countries affected by the EU roaming charges: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus (excludes northern Cyprus),  Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man,  Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal,  Reunion Islands,  Romania,  San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

Cape Verde is a Republic. It is not owned by Portugal; only its language is. You could equally say Brazil is in the EU.

 

I have highlighted above the far-flung outposts of the EU. The European Union (EU) counts nine outermost regions, which are geographically very distant from the European continent. These are French Guiana, Guadeloupe, Martinique, Mayotte, Reunion Island and Saint-Martin (France), Azores and Madeira (Portugal), and the Canary Islands (Spain).

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@NatN123  you can use that smart benefit for in the EU,  America Australia, New Zealand,  Canada and Mexico.  

 

text RO Cape Verde to 150 too see what your options are.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Annoyingly im unsure if Cape Verde is under EU as it is technically owned by Portugal...

Chris_B
EE Community Star
EE Community Star

@NatN123  Have a look at THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Still doesnt say about the smart benefit, i think i will have to call customer services! 

Chris_B
EE Community Star
EE Community Star

@NatN123  The smart benefit doesn’t cover you in Cape Verde.   You can not even use your allowance if you go to the Falkland Islands this is UK Territory and it doesn’t cover that area.    It doesn’t matter who owns what if it’s not classed as within the EU and it’s not.    That link I posted is what it will cost you to roaming and the smart benefit will not cover you while there.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

@NatN123 : A definitive list of countries can be found in What is the Roam Abroad Pass? :

 

The pass allows you to use your standard minutes, text and data plan allowances while abroad in the five countries listed below, as well as 47 European destinations, just as you would in the UK. 

  1. USA
  2. Canada
  3. Mexico
  4. Australia
  5. New Zealand

 

The Roam Abroad pass will cover all countries affected by the EU roaming charges: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus (excludes northern Cyprus),  Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man,  Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal,  Reunion Islands,  Romania,  San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).

Cape Verde is a Republic. It is not owned by Portugal; only its language is. You could equally say Brazil is in the EU.

 

I have highlighted above the far-flung outposts of the EU. The European Union (EU) counts nine outermost regions, which are geographically very distant from the European continent. These are French Guiana, Guadeloupe, Martinique, Mayotte, Reunion Island and Saint-Martin (France), Azores and Madeira (Portugal), and the Canary Islands (Spain).

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP