Mobile Services

Trying to add Roam Further Pass to my account.

on the app it wont allow me to do it and says that the purchase has not gone through and on the website it says technical difficulties when i try. How do i resolve this?.

Resolved! Roaming for all devices?

Hello. I'm going to the USA in a few weeks and will need to buy the roaming further add on so I can use my allowances. My question is, do I need to buy this add on for each number that is on my account on do I just get it for my account and it covers...

Can’t use phone

Good morning I am unable to make calls yet I have package that covers all

International roaming

Now I am using UK network EE sim now I am in india I need to get OTP from bank to my uk EE sim but I don’t have international roamingnow what should I do?

Roaming suddenly not working

I am in Spain with a roaming package add-on. My data was working for the first 5 days of my holiday and has now suddenly stopped working. I have checked all settings and all roaming settings are on. Wi-Fi isn't great at hotel so what can I do?

Resolved! Can no longer recieve or make calls

Hi there, I have recently switched form a physical sim to an eSIM on my iphone 13. Unfortuantly since the switch I can no longer call anyone from my eSIM or recieve any calls. No tone is made the call just fails straight away. I've tried to get into ...

Verification messages have suddenly stopped coming through to my phone

Hi all,Wondering if someone can help me with this issue. I joined EE over 10 years ago and have never had an issue so far, but within the last few days I haven't been able to eceive any verification texts for work (Office 365), or for personal accoun...

No service Italy

I'm on holiday in Italy and my phone won't make calls, or texts or data.As far as I know it should work.Any suggestions please

Resolved! Roam Abroad as a Smart Benefit

Read moreHello, I’m think of getting a plan with “Roam Abroad as a smart benefit”, as I need to be able to call my parents from the UK to Sweden on a daily basis. Roam Abroad states that I can “use your inclusive minutes, texts and data”, since the p...

Re: Roam Abroad as a Smart Benefit

Hi, Sorry to ask you here but do you by any chance know if it's possible to activate data roaming abroad. Before leaving the uk, i forgot to text 150 and now i'm transiting in dubai and on my phone it shows 'no service' Thanks so much!

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