Mobile Services

Travelling for more than 3 months

I'm going to South America for 7 months so I rang and asked how much coverage I'd get. I got told I'd get no coverage and I'm best to buy a local sim so I asked if I could suspend my contract till I returned in that case and got told no, they only of...

Paid bills but still no data

I paid my bill but I still don’t have data and calls

I have three numbers on my account and one of them is not working in Spain

I have three numbers on my account and one of them is not working in Spain despite data roaming etc on I can’t speak to anyone by ringing 150 very frustrated 

Roaming

Hi I need help from a customer service representative asap please. I'm overseas and unable to use my data, calls or messages. Roaming etc is all apart of my plan and activated.

Unable to receive calls from NHS 0800

When NHS tried to call me from an 0800 number today, the first time went straight to voicemail and they were able to leave a message. Subsequent attempts to call did not show on my phone at all but had apparently also gone to voicemail. Do Not Distur...

Abroad call

I have purchased an add on, the 30 minutes from abroad. I am trying to call but i am being told that calls have been barred for this number. I am in Bahrain trying to call a UK number.

Problems with EE In Canada.

Roaming

Hi I can’t get roaming on my phone it says I need to text ro to 150 but I can’t cause I don’t have the credit to do it and I have paid my bill and still can’t text send a message to them 

How come I can’t make calls or text from UAE

I don’t understand to why I can’t make calls or texts as I paid my recent bill so don’t know why it’s been cut off