Mobile Services

Resolved! Why was I charged for a wi-fi call?

Why was I charged for a wi-fi call from Egypt, thought it was free?

Resolved! SMS not received while I'm roaming in India

Hi I'm using Samsung Galaxy S21 Ultra. I travelled yesterday to India and before travelling did the following things - Voice Mail Switched Off - Enabled ROAMING - Enabled add ons - 'Roam Further', '30 mins from anywhere',''100 global roaming texts' ...

Re: Phone number formatted incorrectly

Did you get it sorted?I am having the same issue, I texted that number the other day and it was fine then I could not send any messages due to the phone number format incorrectly pop up. I have a Google pixel and I tried sending messages to other con...

1471 and 1571 not working after transferring mobile number to EE

I transferred my mobile number from BT Mobile to EE. Since the transfer and after fitting the new EE SIM the 1471 and 1571 services do not work. Anything I need to do to make them work?

Cannot make calls whilst in usa

Hi I have just updated phone the shop told me I was all set up for when I was in the USA I can use my data but it won't let me make calls whilst in USA Which i need I've tried looking for the part under my ee manage the device but that isn't showing ...

Resolved! Roaming Thailand

Hello I have a yearly sim contract (taken out in 2018) with 100GB data. I am looking at booking a Thailand holiday, and am unsure about plans/add-ons? I was previously in Thailand in 2019 (regularly using data) and I dont remember buying any particul...

Full Roaming

I called EE support to understand what my deal is on roaming before boarding a flight to Antigua. I was told I am eligible for Full Roaming (EU+Rest of the World) and that I would receive a text message to say the free add on was being activated. I d...

Resolved! Roaming Charges In India

Hi, i willbe travelling to India and wanted to know the charges please . thanks

Resolved! What are the charges for calling someone who is travelling with you abroad?

I am going on holiday with family & friends to the US. I can see the charges for calling home from the US, but what are the charges for calling the other members of my travel group - people with UK phone numbers but who are also in the US?

Resolved! Making calls from Dubai

Can you advise which add on I need to make calls from Dubai to the UKI have a monthly contract.I will require to phone the UK each day during a two week holiday for around 5 to 10 minutesThank you

Mobile Services

Forum Posts