Transfer from BT mobile to EE

podojan · ‎25-08-2022

I have had to move from BT mobile to EE as BT no longer provide a mobile service. It would appear that I am now in a contract of 24mths and the mthly charge is £10 reduced to £6 with a discount. My query is will this discount last for the duration of the 24mth contract?

Schockwave · ‎25-08-2022

Hello @podojan ,

Welcome to the community,

Yes and it should say so in your contract.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎25-08-2022

Hi @podojan

If you log into your account it will say how long it lasts.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎25-08-2022

Why? BT still provide mobile services. I can order a mobile from BT right now.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

podojan · ‎25-08-2022

Thanks, I have checked my contract and it says £10 due monthly for 24mths.
If I then click on Bills it states I owe £6 to start off the account and underneath is monthly charges tab and this says
- mthly charges £6,
- Plan SIM 10GB £10 24m 5G T
- Discounts and Credits £4.00 discount
What do you reckon?!

Schockwave · ‎25-08-2022

@podojan , have you set up direct debit with EE? If so they EE will take the money when your billing date is due. I see it that you will get the discount every month, but if you are worried at all, then ring accounts and see what they have to say.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

podojan · ‎25-08-2022

Thanks for this, I have not parted with any money yet....I have till 31st to get it sorted! I will try accounts which should be interesting!

Schockwave · ‎25-08-2022

@podojan , you are welcome, glad we could help, EE can be busy, so I would have thought the best time to ring customer service is in the morning, if it is busy, but if they have your bank account details, I would have thought they would take the money automatically on your billing date.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

podojan · ‎25-08-2022

I used the messaging system and the reply is that the reduction is just for this mth and then up to the £10 mth. I will look elsewhere but thanks for getting me in the right direction for the info
Many thanks

garetc · ‎25-08-2022

They're actively trying to get people to move over toEE but weirdly they've not close BT Mobile to new customers and are still signing up users to 24 month contracts.