Verification messages have suddenly stopped coming through to my phone

[Tori276]

Hi all,

Wondering if someone can help me with this issue.

I joined EE over 10 years ago and have never had an issue so far, but within the last few days I haven't been able to eceive any verification texts for work (Office 365), or for personal accounts (Paypal etc).

I try tapping the resend code button, but nothing happens - which is causing me severe issues at work (as a I am a contractor) as I cannot sign into my work systems, and personally, as I cannot sign in to Paypal to check transacations for my small business.

I am wondering if anyone else has experienced similar within the last few days and it is a known bug, or if a restriction has been applied to my account for some reason (have always been ablwe to receive these texts before)?

Thanks.

[Leanne_T]

Hi @Tori276

Thanks for coming here 🙂

Which model phone are you using? 

Can you receive other texts, is this only the verification texts that are not received? 

Speak soon. 

Leanne.

[Tori276]

I'm using an iphone 11 pro.  I can receive other texts fine from people I know.

The last time I received an OTP was on Saturday morning, and I  have been unable to receive verification messages from Office 365 and Paypal for a few days now.

Thanks.

[Leanne_T]

Thanks @Tori276

In this case, please give us a call on 150 and our customer care team will get this looked into for you. 

Leanne 🙂