Can no longer recieve or make calls

[Chewbeans]

Hi there,

I have recently switched form a physical sim to an eSIM on my iphone 13. Unfortuantly since the switch I can no longer call anyone from my eSIM or recieve any calls. No tone is made the call just fails straight away.

I've tried to get into contact with EE help however obviously I cant make calls and the online chat wont appear.

Thanks for any help

[Chris_B]

@Chewbeans   Have you removed the now non-functional Sim card from your device ? 

[Chewbeans]

@Chris_Byes, the existing ee sim has been removed. It has been replaced with another sim that I use for travel which works perfectly fine.

[Leanne_T]

Hi @Chewbeans

Thanks for posting. 

Are you in the UK? 

Can you receive calls and texts to the EE number? 

Leanne 🙂

[Chewbeans]

Hello @Leanne_T 

Yes, I'm currently in the UK.

I am able to receive texts to the EE number however I am unable to receive or make any calls.

Many Thanks

[Kirigaya_Kazuto]

That's bizarre, what network is displayed in your settings? did you change the SIM card for calls and data to the eSIM in settings, Mobile data? 

[Chewbeans]

Hi @Kirigaya_Kazuto 

The current network selection is EE, it is on automatic network selection.

I have selected the eSIM as both the default voice line and mobile data.

[Leanne_T]

Hi @Chewbeans

Has this resolved the calls failing for you? 

Leanne 🙂

[Chewbeans]

Hi @Leanne_T 

No, unfortunately despite checking these settings the  problem still persists.

[Leanne_T]

Thanks @Chewbeans

Have you restarted the phone since you changed to the eSIM? 

Leanne.