Phone signal Poor, Phone cuts out

[moonbather]

Hello,

i have been with EE for longer than i can remember, perhaps since their inception, if i recall previously something to do with orange.

great customer service to be fair but over the last year or maybe 18 months my phone reception has just got dire. it cuts out when i am on calls which is impacting my work. internet connection is hit or miss, EE have said there are no issues in my area but i live with in 200 yards or so of a giant mast. its the same where ever i am, in the city, outside the city, in different cities, i figured maybe its because i went sim only for a bit ? not sure why that would impact it. but honestly, i am losing work because people cannot contain their frustration with my phone.

i am exploring all avenues but if i cannot find a resolution i will sadly have to leave.

[bristolian]

You comment that "EE have said there are no issues in my area", what was their response when you queried there evidently being an issue somewhere?

Do you know any friends or relatives who use EE locally, and do they have similar issues? Both should report issues if yes, or do a 2way SIM-swap if not.

CS can raise fault tickets to identify reasons for call drops, and identify commonalities.

Your post reads like this is an issue for you only in one specific area, but you do comment on "it's the same wherever I am" which would ultimately suggest more of a device-related issue than network.

[Schockwave]

@moonbather , just to add, could it be a SIM card issue by any chance? Have you tried your SIM card in another phone and tried another SIM card in your phone to see if the same thing happens, preferably with someone also using EE?