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SIM card not working

Brownhillc18
Explorer

‎13-10-2026 09:20 AM

I have a ee sim I had a new phone yesterday I put my sim into it it’s just saying no service I Carnt make or receive calls or messages I need it sorting out asap 

0 Helpful
3 REPLIES 3
Rach_H
EE Community Support Team

‎13-10-2026 11:45 AM

Hi @Brownhillc18,

Welcome to the Community!

Was your SIM working in your old phone and does it still work if you move it back to your new phone now?

Rach

Brownhillc18
Explorer
In response to Rach_H

‎13-10-2026 11:47 AM

It worked in my old phone I put in my new one then it wouldn’t work so I
tried putting it bk in my old one and it still wouldn’t work so I brought a
new SIM card and tha works
0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Brownhillc18

‎13-10-2026 11:56 AM - edited ‎13-10-2026 11:57 AM

@Brownhillc18 , did you buy a replacement SIM card as you would have otherwise have a new number rather than the same number if it was not a replacement SIM card?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
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