Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Re: Can't make phone calls

Have been unable to make or receive calls today

No roaming or signal abroad whilst in EU

Hello, I am currently abroad in Europe and have had no signal for many days now. On the EE website it says to turn on roaming in the account settings I have done this and am now 2 days still without phone signal. The next steps say to text or call ...

Phone Calls

Why will my phone not receive calls?

Texting from PC

Can you text from a PC using your phone number

Re: EU Roamin and Roam Abroad charges from next year

So will the EU be in the MONTH Roam Abroad package, or will it be the daily charge referenced above? I presume I can also buy more data if I hit the fair usage limit in Canada. These points are not mentioned on the relevant pages.

customer service number for uk when calling from abroad - Bahrain outsi

Please can you advise of uk customer service contact number to call when in Bahrain as I am currently not able to connect to them? Many Thanks in advance if so. Kind regards

Roaming Issue

I am currently in Spain. I was told in store that roaming was very straightforward and I thought I had done this yesterday. I have arrived in Spain and seemingly it hasn't worked. I have tried to enable roaming via the app and followed the instructio...

Texts suspended

I have had a text telling me my texts are suspended, I only text my friends and my speaker doesn't work to call people, I have tried calling 8 times now and every time after minutes on hold im disconnected from your side, I just hear beep beep beep a...

Re: Can't turn on data roaming on my online account.

I am having the exact same issue. Tried turning both options on and neither work. Could this be due to my roam abroad pass benefit is turned on?

Re: Poor outgoing sound quality on calls

I’m having this issue too with an iPhone 8. No rhyme nor reason to it happening. Can be Indoors on WiFi calling our out and about. Sometimes no ringing on outgoing calls but it does actually ring on the incoming phone. Sometimes no sound then after a...