Roaming data

[MinoshkaVaz]

Hi,

I am in Croatia, My EE auto activated a £2 per day plan to use my minutes and data and it was working fine when I turned on my roaming data. But overnight it stopped working and I have tried interchanging the setting but it doesn’t seem to get back on. It shows a 4g and is on auto network provider signal. Not sure why its not working, tried restarting the phone too but no luck !! Please help , cant be in a foreign country without data 😞

[Chris_B]

@MinoshkaVaz   Have you tried manually searching for a network?      It’s not your EE account at fault if it was working.  

[XRaySpeX]

@MinoshkaVaz : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.