Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Roaming in EU duration

Hello, Unfortunately, I had to permanently move to Bulgaria but I still have a contract that lasts until January 2023. I wanted to know how long will my roaming be available in Bulgaria and will my Sim card stop working at any time? Obviously I will ...

Resolved! Wifi calling only works for a few minutes

I was really pleased when EE enabled wifi calling (aka VoWiFi) for PAYG customers, but I have a frustrating issue with it on my Realme 6. It'll work properly on my phone for maybe 10 or 20 minutes, with the little wifi calling icon showing and all, b...

Re: My EE - let us know what needs to be fixed

When I go to account settings and Content Control I try to enable roaming on my account and it keeps coming back with an error saying you are unable to save the changes. I am currently in Dubai unable to connect to the host network (I am on wifi pre...

Resolved! Re: Using my data abroad

Hello, I’m travelling to Poland, can I use the data I have or do I need to do something extra to be able to use my data while I’m in Poland?

Resolved! Deleted picture message

I received a picture mms and managed to log on to view but have accidentally deleted it. Is there a way of retrieving this? Thanks

Block witheld numbers but give them a msg

Can EE settings mean I can block witheld numbers but instead of it ringing out to VM so they leave a msg from a call I have not seen..... That they get a msg saying.. We're not connecting witheld numbers.. Rather than my handset blocking the call but...

I can’t connect to network in Dubai

Hello, I have arrived in Dubai and my iPhone 11 Pro Max will not connect to a local mobile network. It has always done this automatically before (received texts with details of charges etc.) but I have recently changed from a monthly contract to a P...

Calling Spanish numbers from a UK mobile when I am in Spain

I have a Galaxy A12 Android mobile and I am trying to call a Spanish telephone number for DHL Express when I am in Spain and I get a recorded message that this number is barred from my phone.How can I correct this please?

voicemail delays

I rely on calling over wifi - no EE or other network signal at home. I am experiencing delays in receiving voicemails by a number of days - eg today I received a voicemail from August 25th. To my knowledge I have lost at least two pieces of work beca...

Voicemail number

I have a Samdung S21 on pay monthly with EE, and when I press and hold number 1 it's says " you need to add a number to access your voicemail" what number do I need to add? My number? Thanks