Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Re: EE WiFi Calling: All you need to know

Hi, I live in a place with no EE signal at the house. I've tried to get WiFi calling working but can't. I have a new Samsung A21s phone operating Android 11. I've followed all the instructions on the EE website to set up WiFi calling. The available n...

WiFi calling - No service

I have an iphone 12 Pro, existing EE account. Wifi Calling works well. We are reliant on it as live in old stone barn with no mobile signal. Just added 3 additional pay monthly lines. All apple devices (SE 2016, iphone 7, iphone 12 mini).All work on ...

entering comp by text

I have tried several times nowo enter magics comp by sending Win to 61054 but I get reply to text UNBAR to 150 and this doesn't work. I look on the community and it says make sure roaming and foreign calls enabled and they are and I have changed spen...

unknown phone numbers

Hi folks! I've tried to check and fix it in my phone settings but it seems that is not the case. I have my phone for quite a while now and never had that problem before. What changed recently is I moved from EE contract to pay as you go. What is the ...

Unanswered calls leading to call ended

I phoned EE three times in the last hour and all times it rang for 20 minutes unanswered then cut off. Very very very poor service

Wifi calling samsung

@Apparently EE have informed me of a problem with wifi calling on Samsung handsets only. Has anyone else had the same information and if so what feedback have you received from EE. Over 2 weeks now I've been waiting to have it fixed

Forgot to turn on Data Roaming before leaving UK

I’m relatively new to EE and haven’t traveled since lockdown. But I forgot to turn on data roaming in my account settings before leaving the UK for France. My phone hasn’t connected to the local network; no text message when I arrived, no service, no...

Roaming in Ireland

Checked twice this Summer with agents on 150 about crossing the border from N Ireland into the Republic. At first was told no charge for calling or data use. Second time was told charges are to commence in January 2022 so wouldn’t be charged. I was c...

Roam abroad question

Hi there I will be going to Canada/USA for a 2.5 months and I understand I can buy a "Roam abroad" add on which allows me to use my UK allowance for data and call time while I'm abroad. For the call allowance, would this mean I could make calls to ot...

Roaming in Jamaica

Good morning, I would like to find out how I can receive my text messages whilst I am in Jamaica. I tried to sort out my roaming before travelling here but it doesn’t seem to have worked.