Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roaming Pass

HaastrupD1
Explorer

‎05-07-2022 05:49 PM

  • I am in the USA and want to use my data, texting and make calls while I’m here. I have paid for Roaming Pass £10 add on but seems not working. How long will this be activated? 

    If it’s not going to work, I hope I can have my money back?

  • Any advice will be appreciated 
0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-07-2022 06:16 PM

@HaastrupD1 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
HaastrupD1
Explorer
In response to XRaySpeX

‎06-07-2022 07:54 AM - last edited on ‎06-07-2022 09:11 AM by EE Community Moderator

Hi,
Many thanks for the detailed update astonishing the prerequisites of roaming.
The only box I did not tick was sending “roaming pass to 150” prior departure UK. While every other boxes were ticked.
It showed on my EE as activated, unfortunately I still can make call neither being able to receive call.
Maybe, I will need to end up using Skype free phone to call customer services for further help.
Many thanks again.Haastrup

0 Helpful