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Number not yet assigned to a client

BClaret1
Contributor
Contributor

‎07-07-2022 08:11 PM

Trying to phone home from my mobile in Spain to landline in UK and keep getting a “the number you have called has not yet been assigned to a client”. Do I just need to wait?

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎07-07-2022 08:21 PM - edited ‎07-07-2022 08:21 PM

@BClaret1 , have you used your phone abroad before? Are you on pay as you go or contract?

 

If on pay as you go, do you have enough credit ?

 

If on contract, did you make sure that roaming, call abroad and premium calls are all enabled in settings?

 

Did you use your SIM card before going abroad?

 

You may also want to take a look here:

 

https://ee.co.uk/help/help-new/roaming-and-international

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.