I can't send texts or make phone calls while in South Korea

[Kimmi2451]

I cannot receive or send text messages nor can I call EE to have this sorted. I have tried every single suggestion that was in a previous post as I have been here a week. Is there an email where I can talk to someone about this ASAP. I need to be able to log into my university email so I can do the work that I am supposed to do and I need to receive a text message to confirm that it is me.

[Chris_B]

@Kimmi2451   There is no email address that you can use.  You could use live chat and you need to login to your account and wait for a live chat pop up to appear.  

[James_B]

Hi @Kimmi2451,

Welcome to the EE Community. 🙂

Have you activated roaming in My EE? Go to Menu > Account Settings > Parental and Data Controls to check.

James

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?