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Disgracefull service

Desmond14
Visitor

‎03-07-2026 02:16 PM

A multi billion pound company has no time for small business customers as greed and profitability takes precedence!!!

I am in Guyana South America on a visit to my homeland and I cannot get through on the AI BOT as humans do not exist anymore.

It is 3 pound plus per minute to ring and tried using the BOT  to get through to customer service and all I am getting is customer service agents are busy please wait, after over 90 minutes, I gave up in the end out of disgust.

I need to enquire on buying a roming pass in Guyana ie 3 day pasd @ £ 8 per day!!!!🥵🥵

I will cancel my account when I get back to the UK!!!!!!!

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-07-2026 02:27 PM

@Desmond14 : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what roaming passes are available.

Did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ee_user14
Skilled Contributor
Skilled Contributor

‎03-07-2026 03:44 PM

What's your actual issue? Are you ranting about the costs of using your phone in Guyana? Because those were freely available for perusing before you travelled.

Or did you travel abroad without having enabled roaming, and now find yourself with no service abroad? The respondent who's posted above this, has put a few pointers that should help.

CS agents do exist, perhaps you're choosing the options on the IVR that encourage you towards automated methods. When you say "I need to enquire on buying a roaming pass", what is your enquiry? Perhaps someone can help on here and save you a call.

0 Helpful