Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Emergency Alert System

The UK Government is introducing Emergency alerts.  Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Sean_D by Former EE Community Manager
  • 7528 Views
  • 0 replies
  • 4 Helpful

Resolved! Re: Roaming

I have a contract from 2020 but  Been told I have to pay the daily roaming charge and the cap is blocking me from using my phone. Can you help?

Ferreira by Explorer
  • 560 Views
  • 2 replies
  • 1 Helpful

EE roaming not working :(

Hello  I'd really appreciate some help! I have just returned from America and was disappointed to find I was unable to use my mobile data abroad. I checked the roaming costs using the text function and by entering my mobile number manually and this m...

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Calling from abroad blocked

Hi, I’m in the US. I’ve texted ROAMING to 150. I’ve rebooted. I in settings, I’ve tried to slide on premium calls abroad, and is keeps saying not available, you may need to reboot. Which I have done.any ideas please? 

bam197 by Visitor
  • 494 Views
  • 1 replies
  • 3 Helpful

Re: Using data in canada

Hi, I'm really confused about the fair use limit for Canada. EE has stated in several places that its 50gb but also states that its 15gb in other places, such as the app for instance. Ive only just set up my plan today as I was told that it was 50gb ...

Simon888 by Investigator
  • 2807 Views
  • 17 replies
  • 7 Helpful

Calls abroad

I’m going to Czech Republic and I have Ee and took out my contract after July.  What is my best option when using phone abroad?

Resolved! In Germany receiving calls

Hi all,   i am currently in Germany- I have pay monthly with EE I can see I get a call from Uk it rings once but then goes off into missed call? i also can’t dial out? Can someone help pls!!!!

Help! In USA. Forgot to activate Roaming

Hi, I'm on vacation in the USA and forgot to activate roaming before I left UK. Now can't connect to any network here. I can't see an option to activate online or through the app. Can anyone help?