Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Help please

I am in the USA and have lost the ability to make and take calls I have a full roaming plan and my account is all paid up I can’t call the helpline and the EE website does not have a chat option

Hello

Hello, I'm from Poland, I bought an EE UK sim card, I currently live in Poland, but I'm going abroad as a driver, the problem is that I put the card in the device, I have EE range but I can't do anything, write a message or call me or anyone. the pro...

Msgs on send when connected to wifi or data

Why do my msgs only send when using WiFi or data ? I'm a pay monthly Using galaxy s21 had the same problem with my old phone aswell? I have full bar coverage when sending.

Re: Twitter sms verification code blocked by EE

Hello - I have just had the same problem (March 2022)I can receive all sms, including verification sms from MSFT for instanceBut the twitter verification sms do not arrive! It also seems i can not text twitter help from my mobileI have checked the se...

Can’t contact EE from Spain

Currently in Spain and didn’t activate roaming on 150 before I left. How do I activate this now?

Will my phone work abroad

Travelling to Turkey, is it worth buying a payg sim for world roaming?

Hey Folks, I am travelling to Turkey and just wanted to clarify that if I purchase 2 sim cards for my kids and top them with £10 each would I be able to text world to 150 and have use of the 500mb data per day for the 30 months as per my 24 month pla...

Roaming charges in EU

My contract started February 2021. Can you confirm that I will have no additional charges when using my phone in France in May and September 2022. Ta

Call barring abroad

Due to go abroad shortly and I'm sure there won't be an EE signal available but I don't want to be charged for any incoming calls. If I turn my Voicemail off before boarding my flight, will this stop any charges as long as I don't answer the calls ? ...

Can’t use roaming

I’m currently in Austria, I’m trying to use my data, On the EE app it won’t let me turn roaming on and says there’s a problem and won’t let me turn it on. It worked without fault driving through France but won’t work in Germany or Austria ?