Calls to France landline are barred
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24-06-2022 09:55 PM
Hi, trying to call a landline in France, message says ‘calls to this number are barred from your phone. Goodbye’.
told when I transferred from my bt plan to this new account all would be the same. I’ve already been stung for an additional data roaming charge
Solved! See the answer below or view the solution in context.
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25-06-2022 08:32 AM
Hi @johnjack21.
If you're unable to change the settings in your account, you'll need to get in touch with our Customer Care team so they can make the changes for you.
Jon
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24-06-2022 10:25 PM
Hello @johnjack21 ,
Welcome to the community,
Where are you? Are you in France or in the UK and are you on pay monthly or pay as you go?
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24-06-2022 10:30 PM
Hi, In uk calling the landline in France
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24-06-2022 10:30 PM
Pay monthly
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25-06-2022 12:14 AM
@johnjack21 : Login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Call Abroad and Premium Rate. It will show as ticked if calling abroad is activated. If not ticked, can you activate this setting?
International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-06-2022 05:09 AM
- Thanks, tried that but it will not allow me to change that setting. It switch’s to green and then returns to the X (red) setting
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25-06-2022 08:32 AM
Hi @johnjack21.
If you're unable to change the settings in your account, you'll need to get in touch with our Customer Care team so they can make the changes for you.
Jon
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05-12-2022 04:13 PM
I am having this problem since changing my phone. I have a txt message from EE on 5th April saying Roaming has been added to my account, but my calls to France/Spain are blocked.
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05-12-2022 04:17 PM
@carynforster , are you in the UK, making calls to France/Spain, or are you abroad trying to make calls?
You need to make sure that call abroad, roaming and premium calls are enabled.
Roaming is when you are abroad not in the UK.
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05-12-2022 04:19 PM - edited 05-12-2022 04:20 PM
@carynforster : When you are in UK calling overseas you are not roaming. Please look at my previous reply as to what you should do.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

- Calls to this number are barred from this phone in Roaming
- I’m abroad and I have a spend cap so unable to use my phone at all in Mobile Data
- Calls to a French number are barred - why? The number is not blocked in Mobile Services
- Re: Incoming calls barred when I’m abroad! in Mobile Services
- Re: Outgoing call barred (while in France) in Mobile Services