Usage in Australia . I added the roaming pass to 3 lines whist in Aust

[PTC12]

I have tried to call you from Australia , I added the roaming pass for 3 months for 3 numbers . Why can I not use my phone as normal for calls etc 

[Jon_K]

Hi @PTC12.

Have you activated both Roaming and International Calls on all of these numbers?

You can check to see if they are active in your My EE Account.

Jon

[XRaySpeX]

@PTC12 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.