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SIM won't register on network when roaming

Mdcritchell
Visitor

‎06-06-2026 03:30 PM

In Oceania. SIM worked fine in Australia and New Zealand. Got to Vanuatu and SIM wouldn't connect to network. Now the same in New Caledonia. Won't connect even when manually selecting a network ('cannot connect right now'). Roaming is on. Restarting phone has made no difference.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎06-06-2026 03:46 PM

Any Roaming Passes you may have had in Oz & NZ (ROW Zone 1) are not valid for Vanuatu (No ROW Zone) & New Caledonia (ROW Zone 4).

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎06-06-2026 06:06 PM

The roaming passes may not be valid, but that's a billing issue.

The ability to connect to a local network is irrelevant where add-ons are concerned. If manual network search fails to get a connection, that's ultimately a fault case needs raising. Getting the call into CS to have that ticket raised, would be the complication.