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Account holder

Helen102
Investigator
Investigator

‎05-12-2022 07:39 AM

I am trying to upgrade my phone but it is saying I am not the account holder. When I first bought this phone (Samsung galaxy 21 ultra) i took the contract out under my name so I dont understand why it isn't letting me upgrade.

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎05-12-2022 07:46 AM

Hi @Helen102 

It is becase you set your account up as a user not an bill payer. 

You need to log into your online account then go to Account Settings and change your access from user to bill payer.

Thanks



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