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Re: Roaming in australia

Pilot222
Investigator
Investigator

‎04-12-2022 12:23 PM

Hi I have just arrived in Australia my phone is saying SOS and it’s impossible to contact EE on 150 or any other way as it won’t let me phone. I purchased the right roaming before going away and it’s showing on my account. How do I contact EE From Australia for free for help please? Really need my phone here. Thanks 

0 Helpful
6 REPLIES 6
Pilot222
Investigator
Investigator

‎04-12-2022 12:24 PM

Hi I have just arrived in Australia my phone is saying SOS and it’s impossible to contact EE on 150 or any other way as it won’t let me phone. I purchased the right roaming before going away and it’s showing on my account. How do I contact EE From Australia for free for help please? Really need my phone here. Thanks 

0 Helpful
Pilot222
Investigator
Investigator

‎04-12-2022 12:25 PM

Hi can u tell me what happened lord please see below thanks. 
Hi I have just arrived in Australia my phone is saying SOS and it’s impossible to contact EE on 150 or any other way as it won’t let me phone. I purchased the right roaming before going away and it’s showing on my account. How do I contact EE From Australia for free for help please? Really need my phone here. Thanks 

0 Helpful
Pilot222
Investigator
Investigator

‎04-12-2022 12:26 PM

Hi been here 24 hours and nothing thanks. Hi I have just arrived in Australia my phone is saying SOS and it’s impossible to contact EE on 150 or any other way as it won’t let me phone. I purchased the right roaming before going away and it’s showing on my account. How do I contact EE From Australia for free for help please? Really need my phone here. Thanks 

0 Helpful
Pilot222
Investigator
Investigator

‎04-12-2022 12:27 PM

Shocking isn’t it I am in the same position today. Did anything work in the end? Thanks 

0 Helpful
Christopher_G
EE Community Support Team
In response to Pilot222

‎04-12-2022 01:15 PM

Hi @Pilot222

Welcome to the community.

Are you on a pay monthly contract or pay as you go? Have you tried manually searching for a network?

Chris

0 Helpful
Northerner
Grand Master
Grand Master
In response to Pilot222

‎04-12-2022 02:18 PM

Hi @Pilot222 

You've purchased the add on but is roaming activated on your account? 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Click on the person icon in the corner - Settings and Permissions - activate roaming abroad

I would also check roaming is activated on your device under the network settings. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.