Number not working

[Mariam-1282]

I was traveling for a couple of months and now my Uk number isn’t working I tried to top it up cause it’s a pay as you go number didn’t work 

[Northerner]

Hi @Mariam-1282 

When did you last make a chargeable call or text? 

It sounds like your account is in hibernation. See here:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/why-has-my-pay-as-you...

Thanks