Mobile Services

03:00 Texts from 150

Waking up CustomersIs it appropriate that EE send SMS texts at c 03:00 to wake people from their sleep on matters that  are not critical - my wife and I both received texts this morning regarding an amendment to our excess limits which we had instiga...

Not receiving alerts abroad

Hi Guys.Does anybody know why I am not receiving alerts to my iPhone that I requested for using WiFi abroad and from companies that tell me they are sending me a code number as to access their sites, but the alerts do not come through on my phone. Do...

Roaming

I asked in Ee store about roaming to New Zealand and Australia. Told to text roaming to 150 which I did. Phone won’t work in NZ  so I went into my account to discover I’m being charged £2 a day for something when I thought it was £10 a month! How do ...

Unable to make or receive calls

I can’t make or receive phone calls. Even when I try to call 150 my mobile phone doesn’t complete the call. Bill have been paid.

why can't i send pictures in messenger

Receiving international calls whilst in the UK.

I have had two calls from Switzerland both of which I have been unable to accept.    Does anybody have a fix please?

I have 18gb of data showing when I log in but my mobile data is not working. WhI

I bought a roaming data pass and have 18gb of data showing when I log in but my mobile data is not working. When I spoke to ee they said I had no data left. Why is there 18gb showing and they say I don't have any. It is very frustrating being in anot...

How can I activate it?

I have received my new SIM card.I added my number.It tells me to connect a my device. Turn on the wifi. I don't have wifi. Can I top up my balance to activate?Or what should I do? Or should I order another SIM card from another provider, because it's...

Phone not working in South Africa

Hi folks, i am in South Africa and cannot make a call or text.  I bought. 120 mins add on for the area before i left the UK.  I can get phone reception/network but it just beeps and cuts  off.  Anyone had this or has advise?many thanks

Re: 4gee wifi has no internet

My moble phone says its off-line  can you fix it