Sim not working

[TM56]

Arrived in Turkey a few days ago phone/sim all working until 2 days ago Sim now not working can’t receive or make calls or texts Tried removing sim turning the phone off and rebooting all not working Any advise would be appreciated 

many thanks 

[Katie_B]

Hello @TM56. 

To confirm was your SIM originally working fine in Turkey?

Did you activate roaming before travelling abroad by either texting ROAMING to 150 or by giving us a call?

Katie

[TM56 · Accepted solution]

thank you for your reply 
I’ve never had to active roaming before and I’ve been many times over the years It’s never done this before. I can’t call or text. 
I can use WhatsApp and FaceTime though 

[Katie_B]

Thanks for getting back to me @TM56. 

When you first arrived in Turkey could you use your services OK?

Katie

[TM56]

Hi Katie 

yes no problem 48 hours later no sim came up I’ve tried everything I can think off And I’m sorry I’m not ringing EE UK  services to get it sorted it will cost me a dam fortune. 
is there anything that can be done remotely/cyberspace to sort it Or Will it revert back once I’m back in the uk 

many thanks 

[Katie_B]

Hi @TM56. 

Could you please confirm if you are pay as you go or pay monthly?

Have you tried manually select another available network?

Are you able to try removing the SIM and re-inserting?

Katie

[TM56]

Hi Katie 

I’m pay monthly and I’ve taken the sim out and re-inserted it about 5 times. Turned my phone off and tried rebooting it by holding down the two up/down buttons and off button nothing is kicking in into working I’ve tried it in my husbands phone still the same 

must admit I’ve not tried selecting an other net work It always turns to Turkcell automatically 

Many thanks 

[TM56]

Hi Katie 

Not able to select manually from general setting The phone icon is pale and not available due to no sim 

I’m going into the village tomorrow and I’ll pop into turkcell and pick up a local sim and see if that works 

kindest regards 

[Leanne_T]

Let us know if the local SIM card works, the phone would need to be unlocked to use any other SIM @TM56 

Have you ordered a new SIM or made any account changes over the last few days? 

Leanne.

[TM56]

Hi Leanne,

no to account changes or to ordering a new sim .Turkish sim up and running with no probs so I’m no idea what’s gone wrong with my EE SIM card 

im in Turkey for 6 weeks without a EE sim working will I still be charged, if so how do I go about getting a month refunded I’ve not done anything to the sim or my phone and I’ve had to buy a sim here So why should I pay for something that’s not functional to my contract 

kindest regards