Can't select data roaming spain

[P1rua]

Hi, 

I have arrived in Spain but can't select data roaming on my phone to enable calls and messages. I can use what's app but not normal messenger. 

I just get the error message below when I'm trying to select data roaming in the settings. I have tried using the device guide and my EE but nothing working. I'm a paymonthly customer. Help is appreciated 

[P1rua]

Hi, 

I have arrived in Spain but can't select data roaming on my phone to enable calls and messages. I can use what's app but not normal messenger. 

I just get the error message below when I'm trying to select data roaming in the settings. I have tried using the device guide and my EE but nothing working. I'm a paymonthly customer. Help is appreciated 

 

[Christopher_G]

Hi @P1rua 

What happens if you hit 'OK'? Have you tried restarting your phone?

Chris

[P1rua]

Hi thanks for replying, nothing changes if I select ok, it just goes back to the turn data roaming on and the same box. Restarted a few times. I'm just hoping I'm not being charged anymore with me only having what's app to use

[Leanne_T]

Hi @P1rua 

Did you activate roaming before travelling by texting ROAMING to 150?

Leanne.

[bristolian]

Data is not needed to make voice calls, only to use internet-based functions.

It is roaming that enables your phone to connect to foreign networks, and if you don't have coverage of a local network - this is likely what's missing.

Data roaming just refers to using data over a roaming network, but voice calls don't use data.