Roaming not working in Spain

[Sauly78]

We just landed in Spain and neither me or my wife we have roaming 

[XRaySpeX]

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

[Sauly78]

Hi , I have rebooted it , but still not working, I can’t select the network manually because the option has disappeared, I can’t contact EE customer services because it doesn’t let make calls even using WiFi , it is like our SIM cards have stopped working. I have my SIM card more than 10 years, and i have been using my phone in Spain many times before
Saul

[Mod edit: Removed full name. Please don’t post identifying information on the forum. Thanks!]

[Rach_H]

Hi @Sauly78,

Welcome to the Community!

We want your travels to be trouble free, so I'm sorry to hear about the trouble you're having. Have you changed your phone or plan since you were last able to use your phones in Spain?

Rach

[XRaySpeX]

Can't say further. You've not answered 1 of my Questions. 

[Sauly78]

What question ?


Saul 

[Mod edit: Removed full name. Please don’t post identifying information on the forum. Thanks!]

[XRaySpeX]

Read back my post https://community.ee.co.uk/t5/Roaming/Roaming-not-working-in-Spain/m-p/1645956/highlight/true#M11303  & please answer the sentences ending in '?'.