Mobile Services

Offline in Australia

We are in Oz. Her account suspended "unusual activity" so no phone,  login or app. Phone lines are closed (10.5 hours time difference) and signal is very poor/patchy. Is there an email I can use or do I have hang about here for a few hours?

Roaming Abroad NZ

I have added Roaming Abroad and had the confirmation text but am unable to load and use the web and apps when not on WiFi? Any ideas why? Roaming on etc in settings. 

Hi

The mobile doesn’t work at home xxxxxxxxxx. But another phones work fine at home. [Mod edit: Please do not post phone numbers on the public board. Thanks!]

I am in Mauritius

I am on holiday in Mauritius and I need to call England how can I do this ??

111

Unable to dial 111 it will automatically end call. Yet when I called couple of days ago it worked fine . I need to contact 111 for my kids and can't. This needs sorting ASAP  Many thanks 

EU

Im in the eu, namely Portugal but cannot make a call or send messages. Tried going through my settings but nothing helps. EE account settings don't help either and cannot request advice from customer services.... what do I do 

Roaming

Hello, I am on a monthly subscription pack with EE. I am about to travel abroad (out of the UK and EU) and it is crucial for me to continue receiving calls and text messages on my mobile number.I want to verify if roaming is activated on my mobile bu...

Re: change my number

I would like to have my number changed as I am receiving a lot of nasty phone calls 

Not connecting

Calling from abroad

I’m currently in the Netherlands and can’t call any number, not even back to the UK. I’ve been using my mobile for years and never had an issue calling abroad. I have an iPhone 13 Pro and have been on the same contract for years. I’ve already turned ...