Unable to call french number

Lynz111 · ‎18-04-2023

So I am unable to call or text my wife's french mobile number.

I can via WhatsApp but not on a normal text message or normal phone call.

So with a text I get an orange circle with ! In the middle, and it just says failed. And for a call it doesn't even make a noise just cuts straight off.

Any thoughts as to why and any help would be appreciated please.

Thanks in advance

bristolian · ‎18-04-2023

Usage of WhatsApp is carried through any mobile network as data use.

Your symptoms suggest you may have an international call bar active. CS could advise on this.

XRaySpeX · ‎19-04-2023

Are you on contract or PAYG? If PAYG, do you have enough credit to make International calls or texts? They are not included in your UK allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Lynz111 · ‎19-04-2023

I have a contract, so unsure as to why it would be.

Leanne_T · ‎19-04-2023

Hi @Lynz111

Thanks for coming here.

Have you been able to call and text this number previously?

Leanne 🙂

Lynz111 · ‎20-04-2023

Hello,

Yes I was able too, but quite a while ago. It's not often that I need too as we use WhatsApp as kind of a default. But the odd occasion I've needed too recently I've been unable too🤔

James_B · ‎20-04-2023

Hi @Lynz111,

Do you have a spend cap on your account?

James

Lynz111 · ‎22-04-2023

No, no spend cap.

Leanne_T · ‎23-04-2023

Thanks @Lynz111

In this case, please call us on 150 and the team will get this looked into for you.

Leanne 🙂