Mobile Services

Where has my service gone?

I am in Australia, and have paid to being to use my phone. It was working fantastic until last week and now only working on wifi, and my phone only shows 3G. I checked my billing and it said I was up to date. I may need to update my credit card, whic...

No internet. My wife on EE has internet from O2.de my provider Vodafone.de

I have no  internet from EE . My wife on EE has internet from O2.demy provider says Vodafone.deWhat do I do ?I’ve tried going to Vodafone.de still nothing I have heaps of credit and dataswitch phone off and on zillion timesdriving me nuts 

Re: Activate my USA roaming

I had the same problem on a recent visit to NYC. Eventually I found out why when I went in to an AT&T shop . The assitant there says he gets about 3 Brits a day walking in with the same problem. He explained that AT&T recently completely shut down th...

Re: Call divert

and how to set up if I have a top up simcard ??

I have traveled to Rome, now my phone is blocked can you unblock it please

Call Quality

I’m new to EE and I’m struggling with the quality of the phone calls. Everyone says I sound like a robot. I have to make all my calls over WhatsApp which is not easy for work calls. The quality is not great out of the house either but particularly ba...

Using phone abroad

Currently in Lanzarote. Tried to inform EE I was going abroad but couldn’t see how. Now unable to link with any network. Really disappointed with lack of support from EE.

unable to use data with roaming on abroad

hi my son is abroad and has the roaming add on active he can text and whatsapp but can’t use his data anyone have any ideas why?

Unable to get phone signal

I am new user to EE. Got a message that my sim is activated and asked to restart phone. But later can’t see the mobile signal? Can some one help what is the issue ? Even I can’t call to 150 as there is no signal in my phone.